Shared Service Centers

Shared Service Centers(SSC) are usually driven by cost-saving and efficiency. Repetitive, manual tasks are demotivating for human and bottlenecks for business. The right automation solution helps SCC’s to achieve (cost) efficiencies by workflows and tools for standardized processes.

The use of software robots to handle the transactional, repetitive work normally done by humans, means that efficiency can significantly be improved and finally, Service Level Agreements (SLA’s) can be measured accurately.

Shared Service Centers: from manual execution to a digital-driven workforce.

Some of the areas where automation can be deployed in SSCs to quickly realize benefits

  • Data entry with input from multiple systems
  • Data validation between (multiple) systems
  • Data manipulation
  • Accessing applications via existing APIs

Finally, the benefifs of a digitized Shared Service Center result in what it is meant for: a better customer serving